1. Acceptance of Terms
By accessing gahtori.com, submitting an enquiry, requesting a quote, using website content, or engaging our services, you agree to these Terms of Service and our Privacy Policy.
If you enter into a signed proposal, statement of work, purchase order, service agreement, AMC/MMC agreement, or other written contract with us, that document will apply to the specific services covered by it. If there is a conflict between these website terms and a signed written agreement, the signed agreement will apply to the conflicting part for that project or service.
2. Website Use
The website is provided for business information, service discovery, enquiries, and communication. You may view, share, and use the website for lawful business purposes.
- Do not misuse the website, attempt unauthorized access, interfere with security, scrape excessively, upload malicious content, or disrupt availability.
- Do not submit false, misleading, unlawful, confidential, or third-party information unless you have authority to share it.
- Do not copy website design, text, logos, images, service descriptions, or other content for competitive or misleading use.
3. Services Covered
gahtori.com may provide consulting-led and implementation-led services, including IT consulting, ERP implementation, managed IT services, AMC/MMC support, cybersecurity, cloud and email migration, data center services, networking, CCTV and access control, backup and disaster recovery, IoT, hardware procurement, software licensing, DMS, workflow automation, website development, SEO, application development, integrations, governance, audits, and related technology support.
Service descriptions on the website are general summaries. Final scope, timelines, pricing, assumptions, deliverables, support levels, warranties, exclusions, and dependencies will be described in a proposal, quotation, ticket, statement of work, or written communication.
4. Quotes, Proposals, and Project Scope
- Any quotation or proposal is based on the information available at the time it is prepared.
- Prices, availability, taxes, vendor rates, license fees, hardware costs, and delivery timelines may change until an order is confirmed.
- Changes in scope, site conditions, technical dependencies, third-party delays, or customer requirements may require revised pricing or timelines.
- Verbal discussions do not create a binding service commitment unless confirmed in writing by authorized representatives.
5. Customer Responsibilities
Successful IT projects require accurate inputs, timely access, and cooperation from the customer. You agree to provide information and access reasonably required for service delivery.
- Provide correct business, billing, contact, technical, site, and project information.
- Ensure you have authority to grant access to systems, accounts, premises, data, devices, networks, software, and third-party platforms.
- Maintain required backups before changes, migrations, upgrades, or configuration work unless backup responsibility is expressly included in the agreed scope.
- Assign decision makers and approve requirements, designs, purchases, downtime windows, and project milestones in a timely manner.
- Use licensed software and comply with vendor terms, security policies, and applicable laws.
6. Third-Party Products and Services
Many IT solutions involve third-party products, vendors, platforms, licenses, cloud providers, OEMs, ISPs, hosting providers, payment providers, or software publishers. Their own terms, warranties, service levels, data handling practices, pricing, availability, and support policies may apply.
If you use a Gahtori app or integration connected with Meta Platforms, including Facebook, Instagram, Messenger, WhatsApp, Meta Login, Meta lead forms, or Meta business tools, your use of those features is also subject to Meta's applicable terms, permissions, platform rules, account settings, and review requirements.
We are not responsible for outages, defects, price changes, discontinued products, policy changes, data handling, licensing restrictions, or failures caused by third-party providers unless a signed agreement expressly states otherwise.
7. Payments, Taxes, and Expenses
- Payment terms will be stated in the relevant quotation, invoice, proposal, purchase order, or written agreement.
- Taxes, duties, shipping, travel, logistics, vendor charges, renewal fees, payment gateway fees, and government charges may be additional unless clearly included.
- Late payment may result in delayed delivery, suspension of services, withholding of support, or recovery action, subject to the agreed terms.
- Hardware, software licenses, subscriptions, and third-party products may be non-refundable once ordered, activated, delivered, or registered.
8. Confidentiality and Access
We may receive access to customer systems, documents, configurations, credentials, business processes, and operational information. We will use such information only for service-related purposes and will take reasonable care to protect confidentiality.
Customers should avoid sharing unnecessary sensitive information. Passwords, OTPs, private keys, privileged credentials, and confidential documents should be shared only through agreed secure methods and changed or revoked after service completion where appropriate.
9. Intellectual Property
Website content, branding, logos, layout, graphics, text, service descriptions, and visual materials belong to gahtori.com or its licensors unless otherwise stated.
Project deliverables, scripts, documentation, configurations, source code, designs, automation flows, reports, and other work products will be owned or licensed as described in the applicable proposal or written agreement. Third-party licenses remain subject to their respective vendor terms.
10. Service Warranties and Disclaimers
We aim to provide professional, practical, and reliable services. However, IT environments can be affected by vendor issues, third-party outages, user actions, malware, hardware failures, ISP problems, power issues, legacy systems, licensing limits, configuration conflicts, and other factors outside our control.
Except where expressly stated in writing, the website and general service information are provided on an "as available" basis. We do not guarantee uninterrupted website access, error-free content, exact search rankings, specific business outcomes, or universal compatibility of third-party systems.
11. Limitation of Liability
To the maximum extent permitted by applicable law and unless a signed agreement states otherwise, gahtori.com will not be liable for indirect, incidental, consequential, special, punitive, or business-loss damages, including loss of profits, loss of data, loss of goodwill, downtime, lost opportunities, or third-party claims arising from website use or services.
Any liability connected to paid services will be limited to the amount paid for the specific service giving rise to the claim, unless applicable law requires a different limit or a signed written agreement states otherwise.
12. Suspension or Termination
We may suspend or discontinue website access, support, or services where there is misuse, non-payment, unlawful activity, security risk, abusive communication, unavailable dependencies, or breach of agreed terms. Customers may discontinue services according to the cancellation or termination terms in the relevant agreement.
13. Governing Law
These Terms of Service are intended to be governed by the laws of India. Subject to any signed agreement stating otherwise, disputes may be handled by courts or competent authorities having jurisdiction over Faridabad, Haryana, India.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in services, website features, legal requirements, or business operations. The "Last updated" date shows when this page was most recently revised.
15. Contact Us
For questions about these terms or service engagement details, contact us below.
- Email: connect [at] gahtori.com
- Phone: +91 9310477598
- Address: Parklands Pride, Sector-77, Faridabad Haryana - 121004 (India)