Legal

Privacy Policy

This Privacy Policy explains how gahtori.com collects, uses, protects, shares, and retains personal information when you visit the website, contact us, request IT services, or communicate with our team.

Last updated: June 18, 2026

1. Who We Are

gahtori.com provides IT consulting, ERP implementation, managed IT services, cloud migration, cybersecurity, infrastructure, networking, CCTV, backup, IoT, website, application, and related technology services.

For the purpose of this policy, "gahtori.com", "we", "us", and "our" refer to the Gahtori technology services team operating from Faridabad, Haryana, India.

This page describes our current privacy practices for website visitors, prospective customers, customers, vendors, and people who contact us for service enquiries.

2. Information We Collect

We collect information only when it is relevant to responding to enquiries, delivering services, improving the website, maintaining security, or meeting business and legal requirements.

Information You Provide

  • Name, company name, job title, email address, phone number, and address details shared through enquiry forms, email, WhatsApp, phone calls, or meetings.
  • Service requirements, project details, system issues, screenshots, documents, IT environment details, hardware/software needs, and support history shared for consultation or service delivery.
  • Billing, quotation, purchase, vendor, and account information required for proposals, invoices, procurement, renewals, or ongoing service support.

Information Collected Automatically

  • Basic technical information such as browser type, device type, pages viewed, approximate location, referring pages, and usage events collected through analytics tools.
  • Server and security logs that may include IP address, request date/time, visited URL, response codes, and browser details.
  • Cookie or similar technology information used for analytics, performance, security, and website functionality.

Information from Meta Platforms

If you use a Gahtori app, integration, login, lead form, messaging flow, or business tool connected with Meta Platforms, including Facebook, Instagram, Messenger, WhatsApp, or Meta Login, we may receive information made available by Meta and permitted by you, your business, or your platform administrator.

  • Basic profile, business, page, account, lead, message, or contact information needed to respond to enquiries or provide the requested service.
  • Identifiers such as Meta user ID, page ID, ad/lead form ID, business account ID, or integration-related metadata where needed to operate, troubleshoot, or audit the integration.
  • Communication content or enquiry details you send through Facebook, Instagram, Messenger, WhatsApp, Meta lead forms, or connected business tools.

3. How We Use Information

We use personal information for practical business and service purposes connected to your interaction with gahtori.com.

  • To respond to enquiries, prepare quotes, schedule calls, and understand service requirements.
  • To operate Meta-connected features, including responding to Meta lead forms, account-linked enquiries, Facebook or Instagram messages, WhatsApp business communications, and app-related support requests.
  • To deliver IT consulting, ERP, cloud, cybersecurity, network, backup, CCTV, hardware, software, web, app, and managed support services.
  • To provide project updates, technical support, troubleshooting, maintenance, renewals, documentation, and service follow-ups.
  • To improve website performance, content, search visibility, security, and user experience.
  • To maintain internal records, contracts, invoices, purchase orders, vendor coordination, and compliance documentation.
  • To prevent misuse, investigate security issues, protect systems, and comply with applicable laws or lawful requests.

4. Cookies and Analytics

The website may use cookies, analytics tags, and similar technologies to understand website performance and visitor interaction. We currently use analytics such as Google Analytics to measure traffic, pages viewed, device/browser data, and general usage trends.

You can control cookies through your browser settings. Blocking cookies may affect some website features, but core service information should remain available.

5. How We Share Information

We do not sell personal information. We may share information only where needed for legitimate business, service delivery, technical support, legal, or security purposes.

  • With internal team members who need the information to respond, quote, deliver, or support services.
  • With vendors, product partners, hosting providers, cloud platforms, analytics providers, email providers, payment/accounting providers, or support tools used for service delivery.
  • With customer-approved third-party providers when coordinating ERP, cloud, hardware, software, network, CCTV, backup, or related solutions.
  • With professional advisers, auditors, legal authorities, or regulators when required for compliance, dispute handling, security, or lawful requests.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, and loss. These may include access controls, secure communications, limited internal access, backups, endpoint protections, and vendor controls where appropriate.

No website, email, network, or storage system can be guaranteed to be completely secure. Please avoid sending passwords, OTPs, private keys, financial secrets, or highly sensitive information through open website forms or unencrypted channels unless specifically requested through an agreed secure process.

7. Data Retention

We keep personal information for as long as needed for the purposes described in this policy, including responding to enquiries, providing services, maintaining records, meeting legal/accounting obligations, resolving disputes, and supporting security.

When information is no longer required, we may delete it, anonymize it, archive it securely, or retain it only as required by law, contracts, warranty obligations, audit needs, security needs, or legitimate business records.

8. Your Choices and Rights

Depending on applicable law and the context of your relationship with us, you may request access, correction, update, withdrawal of consent, restriction, or deletion of personal information. Under India's Digital Personal Data Protection Act, 2023, individuals may have rights connected with consent withdrawal, correction, completion, updating, erasure, grievance redressal, and nomination, subject to applicable rules and lawful retention requirements.

  • You may ask us to correct inaccurate contact or service information.
  • You may ask us to stop using your contact information for non-essential communication.
  • You may request deletion of personal information, including information received through a Gahtori Meta app or integration, through our Data Deletion page.
  • We may need to verify your identity before acting on a privacy or deletion request.

9. Third-Party Websites and Services

The website may link to third-party websites, platforms, product pages, social media, analytics providers, or vendor resources. Their privacy practices are controlled by their own policies. Please review those policies before sharing personal information with third parties.

10. Children's Privacy

gahtori.com is a business technology services website and is not intended for children. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect service, legal, security, or operational changes. The "Last updated" date shows when this page was most recently revised.

12. Contact Us

For privacy questions, correction requests, consent withdrawal, or deletion requests, contact us using the details below.